Rewarding Group Benefits

Terms and Conditions

Promotional rates and benefits are applicable to hotel-only bookings.
Applicable to new reservations only.
Complimentary benefits only apply to new groups with a signed contract. Applicable to new group reservations paid in full.
Each room within the group must have a minimum stay of 3 (three) nights to count toward group promotions and amenities. Important note: this promotion is not immediately effective.
It does not apply to the first 180 days from the current date but becomes available for travel dates following this period and up until December 23, 2027.
The last day of checkout must be completed by December 24, 2027. Five-night minimum may be required for groups traveling during high season (Easter week, Thanksgiving week, Presidents week, Christmas and New Year weeks, etc.)

Group must reserve a minimum of 31 paid room nights within a signed contract to earn a 5-night complimentary room and a free upgrade from the standard room category of the resort to the next room category.
When booking larger groups with a minimum of 75 room nights, the group can earn one complimentary 5-night room and upgrade from the standard room category to the next category; this benefit is cumulative for every 75 paid room nights booked.
Minimum required stay per room is 3 nights.
A maximum of 5 complimentary rooms is applicable.
The first complimentary room will only be applicable to the lead reservation guest, in the resort's standard room category.
The details of the length of the complimentary stay and extra fees for each complimentary room will be determined by the signed group room contract.
All complimentary room guests are required to pay a fee per person, per night, corresponding to taxes and gratuities. Fee depends on the property as follows:
25 USD at Beach Palace Family Resort & Spa, Playacar Palace, Cozumel Palace, Moon Palace Cancun, Moon Palace Nizuc – Cancun and Moon Palace Jamaica.
50 USD at Sun Palace, Moon Palace The Grand – Cancun and Moon Palace The Grand – Punta Cana.
For reservations made in Mexico: The amounts stipulated in US dollars will always be applied to their equivalent in Mexican pesos according to the exchange rate published in the Official Gazette of the Federation (Diario Oficial de la Federación) on the date of the transaction.

No event day may have less than three (3) complimentary hours or more than five (5) complimentary hours, unless the group has earned less than three (3) complimentary hours total.
There is a maximum of nine (9) complimentary event hours to use in a day.
The event hours can be used in a single day or through different days.
Shorter events, as well as additional hours, are available for an extra charge.
Event hours are between 10:00 AM and 10:00 PM. Any event that extends past midnight will incur an additional charge and complimentary hours cannot be used.
Applies to groups with a minimum of 20 guests.
Back up indoor locations can be provided in case of rain. This should be coordinated through your wedding specialist according to the procedure.

A 4-night minimum stay is required for the 500 USD in Resort Credit offer.
A 16% service fee applies to services paid with Resort Credit. This fee can be paid in cash or by credit card, and cannot be paid with Spa or Resort Credit.
Applicable for selected tours, romantic dinners, spa services, beauty salon services and golf at selected golf clubs.
A maximum amount of Resort Credit can be applied towards spa services at each property as follows: 100 USD at all Palace Resorts properties, Moon Palace Cancun, Moon Palace Nizuc – Cancun, and Moon Palace Jamaica; 165 USD at Moon Palace The Grand – Cancun and Moon Palace The Grand – Punta Cana.
Guests staying at Moon Palace Cancun and Moon Palace Nizuc – Cancun may redeem their Resort Credit exclusively at O Spa, located at Moon Palace Golf Club Cancun. Resort Credit cannot be redeemed at any other spa.
Not combinable with other spa promotions.
This credit must be redeemed during the guest's stay booked with this offer and is not cumulative for future use.
For reservations made in Mexico: The amounts stipulated in US dollars will always be applied to their equivalent in Mexican pesos according to the exchange rate published in the Official Gazette of the Federation (Diario Oficial de la Federación) on the date of the transaction.
Combinable with the 1500 USD Resort Credit offered when booking a Presidential Suite or Governor Suite.
Golf is not available at Cozumel Palace and Moon Palace Jamaica.

The "Kids & Teens Stay Free" promotion is applicable to kids and teens aged 0-17 years old at our family-oriented resorts.
One paying adult must be in the same room in order to receive the "Kids & Teens Stay Free" promotion.
Children's ages must be reported in the reservation and proof of age will be required upon check-in.
If the child is 18 years old or above at the time of check-in, the difference will be charged directly to the guest at that moment.
Maximum occupancy per room category applies.
Not applicable for stays at Moon Palace The Grand – Cancun and Moon Palace The Grand – Punta Cana between December 23, 2026 - January 2, 2027.

Minimum four (4) night stay required for free airport transfers.
Free airport transfers are held on a shared basis to and from Cancun International Airport (for Cancun and Playa del Carmen properties), Punta Cana International Airport (for Punta Cana property), and Montego Bay International Airport and Ian Fleming International Airport (for Jamaica property) only.
Guests staying in the same room are entitled to a maximum of two complimentary transfers.
Additional transfers (three or more) can be arranged upon request and will incur an extra charge.
Each passenger may bring up to 2 pieces of luggage included in their fare: one large suitcase (max 158 cm linear), one carry-on bag (max 40 cm L x 25 cm W x 55 cm H), and one personal item (e.g., handbag or laptop bag, max 45 cm L x 35 cm W x 20 cm H). All measurements include handles and wheels.
Not applicable at Cozumel Palace, Moon Palace Cancun nor Moon Palace The Grand – Cancun.

Reservations with overlapping dates qualify – only dates within the promotion can be considered for discount.
Cancellations and rebookings will be denied.
All rates shown and promotional benefits are subject to change or may be suspended at any time without prior notice.
Not applicable to travel agent rates, tour operators, FAM trips, site inspections, complimentary, compensatory stays or any other rate-reduced promotions in the market.
Not redeemable for cash.
This promotion is not transferable to guests in other rooms.

Information is subject to change without previous notice. Further terms and conditions may apply.